Returns & Exchanges

At Parallel Fragrances, we want you to find your perfect scent match. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery provided it remains in its original, unopened packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Securely

Carefully place the fragrance in its original box and shipping carton to ensure the glass bottle is protected during transit.

3

Affix Shipping Label

Download and print the prepaid return label provided through our portal and attach it firmly to the outside of your package.

4

Receive Your Refund

Once our team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing